For partners’ products
Please address the return directly with the partner where the payment was made.
Returns of our own products
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable digital/printables/software products.
- Health and personal care items
- Custom items made to order and ALL print on demand items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Print on demand items
Print on demand items are considered custom because they are only printed once they are ordered, and once the production process starts we cannot cancel it. This service is offered by a third party company and the order process is automated. For this reason, we cannot accept cancellations or returns.
This is the reason why we ask that you make sure you pick the right size and model.
To complete your return, we require a receipt or proof of purchase and picture(s).
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally this can take up to 3 working days.
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with a photograph of damage or defect.
To return your product, you should mail your product to:
Crystal Divine Alchemy
3 Belvedere Court
225-227 Willesden Lane
You will be responsible for paying for your own shipping costs for returning your item unless it’s damaged or faulty. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.