At Crystal Divine Alchemy, we strive to provide high-quality products and excellent customer service. We understand that there may be occasions when you need to request a refund. This Refund Policy outlines our terms and conditions regarding refunds and returns.

1. Physical Products

1.1 Third-Party Products

Our physical products are created and sold by third-party vendors. As a result, we cannot accept returns or process refunds for these items directly. Please refer to the return and refund policies of the respective third-party websites where you made your purchase. For any issues or concerns with physical products, please contact the vendor directly.

2. Digital Products

2.1 General Policy

Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once the product has been downloaded.

2.2 Exceptions

We understand that errors can occur. We will provide a refund or replacement for digital products in the following cases:

• The file is corrupted and cannot be opened.
• The product is not as described due to an error on our side.

To request a refund or replacement for a digital product, please contact us within 14 days of purchase with the following information:

• Your order number and date of purchase.
• A description of the issue you encountered.
• Any supporting evidence, such as screenshots of error messages.

We will review your request and respond within 5 business days. If your request is approved, we will either provide a replacement file or issue a refund to your original method of payment.

3. How to Request a Refund

To request a refund for a digital product, please contact us using our 'Contact Us Page'.

Please include your order number, proof of purchase, and a description of the issue. We will provide you with instructions on how to proceed with your refund or replacement.

4. Shipping Costs

For any issues regarding the shipping costs of physical products, please refer to the third-party vendor's policies where you made your purchase.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please contact us.

Thank you for shopping with Crystal Divine Alchemy. We appreciate your business and are committed to ensuring your satisfaction.